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TATA Communications Recruitment - Sr. Customer Service Executive Vacancy

TATA Communications Recruitment - Sr. Customer Service Executive Vacancy

TATA Communications Limited has released a new recruitment for the post of Sr. Customer Service Executive - Telecom Network Operations and Maintenance Vacancy. Interested and eligible candidates may apply online here.

TATA Communications Recruitment 

Name of the post:- Sr. Customer Service Executive - Telecom Network Operations and Maintenance.

Location:- Guwahati, India

Tata communications recruitment process

Educational Qualifications for TATA Communications Recruitment

a) Graduate in any discipline University and Institute.

Working experience for TATA Communications Recruitment

a) 4-8 years experience in project management  and/or Crisis management.


Other knowledge/skills for TATA Communications Recruitment


a) Purpose - Broad objective of the role

b) Operating Network - Key External

c) Operating Network - Key Internal

d)Size and Scope of Role - Financial

e) Size and Scope of Role - No. of direct reports

f) Size and Scope of Role - Total team size

g) Size and Scope of Role - Other size parameters

Job Segment for TATA Communications Recruitment - Sr. Customer Service Executive Vacancy 

a) Network, 

b) Telecom, 

c) Telecommunications, 

d) Operations Manager, 

e) Technology, 

f) Customer Service, 

g) Operations

Job Description for TATA Communications Recruitment

a) Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. 

b) Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. 

c) Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). 

d) Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. 

e) Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. 

f) Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments.

Broad outline of the Role for TATA Communications Recruitment

a) Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. 

b) Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance. 

c) Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. 

d) Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.

Important date

Start Application submissions:- 9 - August - 2021

Important website links for TATA Communications Recruitment 

Online Apply:- Click here

Official website:- Click here

Advertising details:- Click here

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