Amazon Selling Partner Support Associate Work from Home Private job Vacancy 2021

 Amazon Pvt. Ltd. Released a new recruitment for the post of Selling Partner Support Associate Interested and eligible candidates may apply online here.

Industry:- IT Services & Consulting

Functional Area:-  ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:-  Back Office/Web/Transaction Processing

Job location:- Hyderabad/Secunderabad But (Work from Home) Available 

Remuneration:- 2,75,000 - 4,00,000 P.A.

Role:-  Associate/Senior Associate -(NonTechnical)

Employment Type:- Full Time, Permanent

Keyskills for amazon jobs hyderabad :- 

Clearing , Email Support , Service Level , Customer Service , International Call Center , Inbound, MS Office , Operational Support , Outbound Calling , Customer Support , Contact Center , Technical Support, Operations , International BPO, 

International Voice Process . 

Educational qualifications for amazon hyderabad :-

a) Candidates should be minimum UG - Graduate pass from a recognized university/Institute.

b) and Candidates should be maximum PG - any Postgraduate pass from a recognized university/Institute. 

Working Experience for Amazon Selling Partner Support Associate:- 

a) Freshers candidates may apply.

b) and maximum 5 years experience in relevant fields.

c) 6 + months experience within a customer service /contact Centre environment would be an advantage. 

Job critcriteria for amazon jobs hyderabad :- 

Team Description:-

Want to join the Earth's most customer centric company? Do you like to dive deep to understand problems? Are you someone who like to challenge Status Quo? Do you strive to excel at goals aligned to you? If yes, we have opportunities for you. The Selling Partner Support (SPS) team at Amazon is looking to hire candidates who can excel in a Virtual (Work from Home) Environment. The SPS team acts as the primary interface between Amazon and our 3rd party Sellers and Vendors. Sellers are our 3P customers that join the 'Selling on Amazon' program which in turn enables both individuals and businesses to sell their products and inventory on Amazon Marketplaces. When one registers as a Vendor, Amazon becomes a full-time distributor of your products. We buy and store the inventory, and take care of everything from shipping and pricing to customer service and returns. India as a region support different marketplaces in India, NA, and EMEA & APAC.

Job Description for amazon hyderabad:- 

The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Virtual Contact Center (VCC)associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

Position Description for amazon careers hyderabad :- Seller Support Associate

SHIFT REQUIREMENTS:-  (24/7)

The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. 

Weekly Off for amazon careers hyderabad :- Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.

The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and e-mail support in English /Hindi language governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Summary of Responsibilities for amazon careers hyderabad :-

a) Demonstrates effective, clear and professional written and oral communication in English/Hindi Language . Fluency in these languages a must.

b) Ability to handle inbound and outbound calls along with email support.

c) Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

d) Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

e) Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

f) Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

g) Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

h) Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

i) Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Ideal Candidate Profile for amazon careers hyderabad :- 

High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Company Terms and conditions for amazon careers hyderabad :-

a) Selected candidates During the first four months (Training & Transition) no unplanned leaves are allowed.

b) Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

c) Home environment free from background noise where you can connect to the internet and work on your deliverables.

d) Should have access to mobile phone at all times from a reliable provider.

c) Excellent written and verbal communication in English. Along with English, this role also requires communicating in Hindi.

Company Profile

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details:- 

Contact Company:- 

Amazon Development Centre (India) Pvt. Ltd.

Address :-

BUILDING NO 9 9TH AND 10TH FLOOR,,,RAHEJA MIND SPA, CE,RAHEJA MIND SPACE,MADHAPUR, HYDERABAD,RANGAREDD, Y,, Hyderabad, Telangana, India.

Important websites  links:-

Online Apply:- Click here